Start your career with
a simple application.

It all starts with a thoughtful application. Please make sure to let us know why you want to join, and what you will bring.

To commence the process, candidates will be asked to submit some bits of information:

• An up to date CV. 
• A motivation letter indicating why you would like to work with us. 
• Screening questions (e.g. right to work...). 
• A digital porfolio if you are applying to a design role.

PS. We aim to process all applications within 1 week, but sometimes it may take up to 2 weeks due to holidays, etc.

An (up to) one-hour competency-based interview to establish the basics of your experience and career motivation.

The intro interview should last no more than 60-minutes and consists of a series of pre-defined competency-based questions - with potential follow-ups from both the interviewer and candidate.

Competency-based questions require a candidate to reflect on a specific situational example from their experience to evidence a certain skill or competency.

P.S. We aim to process all applications within 1 week, but sometimes it may take up to 2 weeks due to holidays, etc.

The Discovery Day* consist of 3 parts:

• An (up to) one-hour rapid-fire interview to explore your thinking, passions and personality. The interview is designed to avoid overly deliberate answers, and get to the heart of who you are, what you can do and your most meaningful experiences that come to the surface through the fast-paced nature of the interview.  
• A practical exercise geared towards the specific role you have applied for. We normally ask that you spend around 2 hours completing the exercise offline, and then present it for about 30mins. Please be aware that the exercise will not be realistic. Our projects usually take weeks and months to complete, and we don't have time for that now!  So be prepared for an overly simplistic brief with insufficient information. How you deal with it will give us a far clearer perspective on how you deal with the messy reality of customer experience in the wild!
• A group role-play exercise to close Discovery Day with a fun activity. You will participate in this exercise together with candidates applying to other roles. It is a great opportunity for you to shows us your collaboration skills.

*Discovery Days are usually held on a Friday an can last between 3 to 4 hours. You will be meeting the different directors within The Customer Bureau.

By this stage we'll know quite a bit about each other, but there may be follow-ups that either party may wish to engage in to close the bits and bobs.

We also try and throw in a lunch or coffee with the team to really help you get under our skin. Hiring is the most important decision we make as a team, and we take it really seriously. We're sure that you will feel the same!

Our whole process can take anywhere between three weeks to six weeks. This depends on your availability, our availability and how well the activities help us get to our 'need to knows'.