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Veriteer means “do-er of truth”.

This is a responsibility that we take very seriously. We focus on solving the real problems, so that can unlock the next stages of your evolution.

This is a responsibility that we take very seriously. We focus on solving the real problems, so that can unlock the next stages of your evolution.

Verity

Noun.
The quality or state of being true, real, or correct.

-eer

Noun-forming suffix.
Occurring originally in loanwords from French (buccaneer, mutineer, pioneer) and productive in the formation of English nouns denoting persons who produce, handle, or are otherwise significantly associated with the referent of the base word (auctioneer, engineer, mountaineer).

The
Customer
Way

The
Customer
Way

  • Veriteer has been designed to help brands become customer centric.
  • Customer centric organisations have sharper propositions, more control over income streams, and an ability to achieve accelerated growth.
  • The Customer Way is our unique approach to customer centricity.

Authentic purpose

Authentic purpose

  • Veriteers are passionate about purpose.
  • Purpose-led organisations are more focused and resilient. When a brand has an authentic purpose, it acts as a compass for all strategic and operational decision making.
  • For us, every project starts with understanding the brand purpose and defining a Customer Contract.

Experience meets operations

Experience meets operations

  • Veriteer is an end-to-end service provider. We can help you design incredible customer experiences, but we can also help you implement them.
  • Excellence in customer experience can only be achieved when your customer operations are setup to be efficient, effective and laser focused on your target outcomes.
  • Comprehensive Design is our methodology for driving every element of operations from a single, clear customer strategy.

Building good organisations

Sustainable business change

  • Veriteer’s mission is to improve the brands that we work with.
  • We take this responsibility seriously, and every project includes a focus on capability development. In this way, we can help brand teams learn to do what we do, empowering them to continue improving their brand after we are gone.
  • MadeFor is our capability and culture agency, able to train, coach, and structure your teams to deliver Good Outcomes.

Our People

Ellie Sutton
Strategy Director
Steffan Morris-Hernandez
Product Designer
Renana Toren
Experience Designer
Colin McMaster
Senior Agile Transformation Consultant
Elisa Tabbia
Experience Designer
Joanna Sellar
Strategy Consultant
Aymard Dudok de Wit
Strategy Consultant
Iñigo Adin
Service Designer
Elia Greenberg
Product Designer
Diana Atchison
Senior Agile Transformation Consultant
Stacy Brown
Product Manager
Vik Sagi
Strategy Consultant
Eamonn Lavery
Strategy Consultant
Mikara Naidoo
Service Design Lead
Bojan Marcus
Senior Experience Designer
Alastair Grey
Agile Transformation & Product Director
Niall Lavery
CEO
Oisín Lenehan
Senior Strategy Consultant
Karol Bąk
Product Owner
Madeleine Hatton
Strategy Consultant
Toms Baltmuguris
Analytics Consultant
Ainārs Tambaks
Senior Analytics Consultant
Sam Walker
Agile Transformation Lead
Ana Gonzalez
People & Change Consultant
Inna Shabardina
Service Designer
Imogen Pilcher
Strategy Consultant
Julia Grodzka
Strategy Consultant
George Lee
Product Owner
Sophie Smith
Strategy Lead
Barbara van der Linden
People & Change Lead
Fanta Drammeh
Senior Strategy Consultant
Anand Bhimjiyani
Product Owner