The
Customer
Way
The
Customer
Way
- Veriteer has been designed to help brands become customer centric.
- Customer centric organisations have sharper propositions, more control over income streams, and an ability to achieve accelerated growth.
- The Customer Way™ is our unique approach to customer centricity.
Authentic purpose
Authentic purpose
- Veriteers are passionate about purpose.
- Purpose-led organisations are more focused and resilient. When a brand has an authentic purpose, it acts as a compass for all strategic and operational decision making.
- For us, every project starts with understanding the brand purpose and defining a Customer Contract™.
Experience meets operations
Experience meets operations
- Veriteer is an end-to-end service provider. We can help you design incredible customer experiences, but we can also help you implement them.
- Excellence in customer experience can only be achieved when your customer operations are setup to be efficient, effective and laser focused on your target outcomes.
- Comprehensive Design™ is our methodology for driving every element of operations from a single, clear customer strategy.
Sustainable business change
Sustainable business change
- Veriteer’s mission is to improve the brands that we work with.
- We take this responsibility seriously, and every project includes a focus on capability development. In this way, we can help brand teams learn to do what we do, empowering them to continue improving their brand after we are gone.
- The Customer Operating System™ is our unique approach to designing and developing customer experience capabilities in any type of organisation.
Our People
We are a
diverse bunch.
In fact, one of our defining characteristics is that we don't have any defining characteristics. This diversity helps us get to the real truth behind the problems we solve.
We come from strategy boutiques, management consultancies, marketing agencies, system integrators, design agencies, and more. We blend b.school smarts with d.school chops to make something very unique.
We’re a group of creative, data-driven, focused and fun people that welcome different perspectives, collaboration and above all else, a passion for their craft.
We have a
conscious culture️.
We are a very flat organisation, with open dialogue on any topic. We invest in thinking and acting on important topics to make sure that we are a positive force in all we do.
Being a Veriteer means letting go of old-world thinking, letting go of an unhealthy focus on profit, letting go of oppressive peer competition, and letting go of fear-fuelled strategies.
Focus instead on new-world thinking, open yourself to boundless collaboration, engage in positive imagining, and above all deliver outcomes that make our customers’ worlds a little bit better.
This new world-thinking is central to our ability to deliver a lasting legacy, for our clients, for ourselves and for the planet.
